Return & Refund Policy
TERMS & CONDITIONS OF
A RETURN OR EXCHANGE
- Fill out the return card included with your order.
- All goods must be in a new resalable condition the product must not be defective or used by the client and contain all original parts and accessories. This must include all original packaging and tags.
- We may decline a return or exchange during the process if the items returned have been damaged or any of the above stipulations have not been met.
-We will only refund a delivery charge when there has been a direct error in the delivery process. Delivery charges will not be refunded for late deliveries within a reasonable timeframe.
-Any items returned for refund or exchange without original documentation or without return form will be rejected.
-Please clearly state on the return form the reason for return or exchange and whether you require a refund or exchange.
-Products can be exchanged for a different size or colour of the same product, provided that the preferred size or colour is available in stock.
-This option is available within 31 days from order and item must not be in used in that period.
-If the preferred size or colour is not available, or you want a different product, please return the unwanted product, and place a new order.
-Returns will be processed within 5 business days of arrival at our warehouse.
-It sometimes takes up to 14 days to appear in your bank statement as bank processes vary by the institutions.
-Please note that refunds will be issued to the original method of payment.